Inbound Customer Service Rep

AppleOne; Pittsburgh (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Job summary

AppleOne Employment Services in Pittsburgh, PA is seeking an Inbound Customer Service Rep for a temp-to-hire opportunity. This call center role focuses on helping customers, solving problems, and communicating clearly in a fast-paced environment.

You will support inbound interactions from homeowners, excavators, designers, and utility companies, using strong phone skills and attention to detail to understand needs, provide accurate information, and maintain a positive experience.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a customer-facing environment preferred.
• Exceptional phone skills with professional communication.

Responsibilities

• Handle inbound calls and customer interactions.
• Communicate with empathy and professionalism to understand needs.
• Enter, review, and manage information with attention to detail.
• Navigate multiple applications while speaking with customers in real time.
• Maintain a calm, courteous, solutions-focused approach.

Skills

Inbound call handling

Customer service

Phone skills

Attention to detail

Typing 40+ WPM

MS Office / Zoom / Teams

Calm under pressure

Education

High school diploma or GED

Tools

Chrome

Microsoft Office

Microsoft Teams

Zoom

Job description

Job Summary

We are seeking an Inbound Customer Service Rep for a temp-to-hire opportunity in Pittsburgh, PA. This call center role is ideal for a customer-focused professional who enjoys helping people, solving problems, and communicating clearly in a fast-paced environment.

In this position, you will support inbound interactions from homeowners, excavators, designers, and utility companies. You will use strong phone skills, attention to detail, and a helpful approach to understand customer needs, provide accurate information, and maintain a positive experience during each interaction.

This opportunity offers a supportive team environment, the chance to build long-term customer service and call center experience, and a clear path to potential hire for dependable, high-performing candidates. The role is a strong fit for someone who is calm under pressure, quick to learn new systems, and motivated by providing excellent service.

Key Responsibilities

• Handle inbound calls and customer interactions from homeowners, excavators, designers, and utility companies.
• Communicate with empathy and professionalism to understand customer needs and provide appropriate support.
• Enter, review, and manage information accurately with close attention to detail.
• Navigate multiple computer applications while speaking with customers in real time.
• Maintain a calm, courteous, and solutions-focused approach during challenging or tense situations.
• Support a positive customer experience by responding promptly, clearly, and professionally.

Compensation and Benefits

• Pay: $20.00 per hour.
• Job Type: Temp-to-hire.
• Location: Pittsburgh, PA.

Required Qualifications and Skills

• Handle inbound customer service interactions in a call center environment.
• Support homeowners, excavators, designers, and utility companies with accurate and professional communication.
• Use multiple web-based and office applications to research, document, and complete customer requests.
• Provide detail-oriented service while maintaining a helpful and courteous phone presence.
• High school diploma, general education degree, or equivalent required.
• Minimum of 2 years of previous experience in a customer-facing environment preferred.
• Exceptional phone skills with a persuasive and professional communication style.
• Strong customer service mindset with a "How can I help you?" attitude.
• Ability to remain calm, courteous, and effective under pressure.
• Proficient computer skills with the ability to navigate multiple applications.
• Experience using web applications, Chrome, Microsoft Office, Microsoft Teams, or Zoom.
• Typing speed of 40+ WPM required.
• Fast learner with strong attention to detail and accuracy.

Preferred Qualifications

• Previous call center or inbound customer service experience.
• Experience supporting customers by phone while documenting information in multiple systems.
• Comfort working in a structured, metrics-driven customer support environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.