Inbound Customer Experience Specialist (Financial Services)

Creative Solutions Services, LLC; Columbus (OH); On-site; USD 32,000 - 42,000; Part time

Job summary

Creative Solutions Services, LLC is seeking a Contract Customer Service Representative to handle inbound calls and assist customers with service inquiries in Columbus, OH. The role requires accuracy, a professional demeanor, and a focus on World-Class service to meet performance metrics.

The position is on-site with a fast-paced, team-oriented environment; prior call center or customer service experience is preferred, with a college degree a plus.

Qualifications

• 1 year of customer service, sales, or call center experience
• Ability to contribute in a fast-paced, team-oriented environment
• Aptitude to multitask and adjust quickly to changes
• Highly professional, career-driven, and committed to World-Class Service
• Strong customer service and communication skills
• Experience handling inbound calls and customer inquiries

Responsibilities

• Handle incoming phone calls regarding service inquiries on accounts
• Respond with accuracy and efficiency, meeting key department performance metrics
• Provide functional support in Cash Management products and services, Online and Mobile app, and general account or financial-related inquiries
• Work professionally, team-oriented, and meet performance goals

Skills

Customer service

Sales experience

Call center experience

Multitasking

Teamwork

Communication skills

Inbound calls

Education

College degree

Job description

Creative Solutions Services, LLC is seeking a Contract Customer Service Representative to handle inbound calls and assist customers with service inquiries in Columbus, OH. The role requires accuracy, a professional demeanor, and a focus on World-Class service to meet performance metrics.

The position is on-site with a fast-paced, team-oriented environment; prior call center or customer service experience is preferred, with a college degree a plus.