Inbound Tech Support & CX Specialist

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun, Engaging Work Environment

Paid Training

Job summary

Valor Intelligent Processing in Dallas, Texas, is searching for motivated Customer Service Representatives to join our team. This role involves providing inbound customer support, technical troubleshooting, and back-office processing for both commercial and public sector clients.

The ideal candidate will excel in a fast-paced environment, managing customer interactions with professionalism while ensuring exceptional service and satisfaction. We offer competitive compensation and valuable employee benefits.

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent written and verbal communication skills.
• Strong problem-solving, conflict resolution, and troubleshooting abilities.
• Proficiency with Microsoft Office and familiarity with Windows operating systems.
• Ability to type 20+ WPM and navigate multiple systems confidently.

Responsibilities

• Manage inbound calls, chats, and emails with professionalism.
• Identify customer needs and offer relevant product solutions.
• Document customer interactions accurately and maintain data confidentiality.
• Stay updated through ongoing training and knowledge resources.

Skills

Written and verbal communication skills

Problem-solving and troubleshooting abilities

Customer-first mindset

Ability to multi-task

Team-oriented attitude

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM tools

Job description

Valor Intelligent Processing in Dallas, Texas, is searching for motivated Customer Service Representatives to join our team. This role involves providing inbound customer support, technical troubleshooting, and back-office processing for both commercial and public sector clients.

The ideal candidate will excel in a fast-paced environment, managing customer interactions with professionalism while ensuring exceptional service and satisfaction. We offer competitive compensation and valuable employee benefits.