Banking Customer Support Pro — Growth & Training

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

Valor Intelligent Processing is actively seeking Customer Service Representatives to provide support for commercial and public sector clients in Dallas, Texas. In this role, you will handle inbound customer inquiries, troubleshoot issues, and assist with various processes. This position offers a variety of advancement opportunities and benefits, along with flexible scheduling options.

The ideal candidates should be energetic, dedicated, and possess a customer-oriented mindset. Required qualifications include a High School Diploma or equivalent, experience in customer service, and strong communication skills.

Qualifications

• Must be 18 years of age.
• Minimum of three years in a call center environment.
• Minimum of one year experience in a customer service role.
• Ability to read and speak English fluently.

Responsibilities

• Handle inbound customer calls in a courteous, timely, and professional manner.
• Listen to customers and understand their needs.
• Escalate customer issues to appropriate staff for resolution.
• Ensure first call resolution through problem solving.

Skills

Customer service orientation

Multi-tasking abilities

Excellent communication skills

Problem-solving skills

Organizational skills

Education

High School Diploma or Equivalent

Associates Degree or higher

Tools

Microsoft Office Suite

CRM systems

Job description

Valor Intelligent Processing is actively seeking Customer Service Representatives to provide support for commercial and public sector clients in Dallas, Texas. In this role, you will handle inbound customer inquiries, troubleshoot issues, and assist with various processes. This position offers a variety of advancement opportunities and benefits, along with flexible scheduling options.

The ideal candidates should be energetic, dedicated, and possess a customer-oriented mindset. Required qualifications include a High School Diploma or equivalent, experience in customer service, and strong communication skills.