Bank Customer Care Agent — Elevate Customer Experience

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Incentive programs

Job summary

Valor Intelligent Processing in Dallas, Texas is seeking Customer Service Representatives to support inbound and outbound service projects. Ideal candidates are dedicated professionals committed to delivering world-class service to our customers.

You will interact directly with banking customers, providing product information and assisting with inquiries. The role offers competitive compensation and excellent benefits.

Qualifications

• Must be 18 years or older.
• Minimum 3 years of experience in a call center environment.
• Fluent in English (spoken and written).

Responsibilities

• Respond to inbound calls, emails, and live chats in a professional manner.
• Understand customer needs and provide accurate solutions.
• Maintain accurate records in CRM systems.

Skills

Excellent communication

Conflict resolution

Multitasking

Customer-focused

Education

High School Diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

Valor Intelligent Processing in Dallas, Texas is seeking Customer Service Representatives to support inbound and outbound service projects. Ideal candidates are dedicated professionals committed to delivering world-class service to our customers.

You will interact directly with banking customers, providing product information and assisting with inquiries. The role offers competitive compensation and excellent benefits.