Inbound Customer Credit Specialist - Billing & Support

AES; Moraine (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

AES is seeking an entry-level Customer Credit Representative to handle inbound residential calls, including basic billing, collections, pay agreements, and general account maintenance.

Under supervision you will respond promptly, verify account information, update records, and adhere to company guidelines. A high school diploma, basic computer and keyboarding skills, and strong verbal and written communication are required; overtime may be necessary.

Qualifications

• Must have a high school diploma or equivalent.
• Must possess basic computer skills.
• Must possess basic keyboarding skills.
• Must demonstrate professional verbal and written communication skills.
• Must possess and demonstrate basic math skills.
• Must be able to receive direction and take appropriate action.

Responsibilities

• Respond to and analyze a variety of customer inquiries, such as basic billing, collections, pay agreements, electric choice, general account maintenance, and outages.
• Inform customers of and explain a variety of Company offerings, when applicable.
• Update and maintain customer account records; verify accuracy of customer information and update as needed.
• Successfully operate various systems relative to Customer Service.
• Direct calls to other work groups when appropriate.
• Meet or exceed all required performance metrics and adhere to company guidelines.

Skills

Verbal communication

Written communication

Basic computer skills

Keyboarding

Math skills

Education

High school diploma

Job description

AES is seeking an entry-level Customer Credit Representative to handle inbound residential calls, including basic billing, collections, pay agreements, and general account maintenance.

Under supervision you will respond promptly, verify account information, update records, and adhere to company guidelines. A high school diploma, basic computer and keyboarding skills, and strong verbal and written communication are required; overtime may be necessary.