On-site Call Center Account Specialist

WORTH FINANCE CORPORATION; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Coverage

Dental Coverage

Vision Coverage

401(k)

Paid Time Off

Holiday Pay

Job summary

Worth Finance Corporation is seeking an Account Representative to join its on-site Call Center team in San Antonio, TX. You will assist customers with account inquiries, navigate loan processes, and provide clear, professional guidance.

This role thrives in a fast-paced, team-oriented environment focused on delivering great customer experiences. Responsibilities include updating records, handling balances and payments, collecting past due amounts, and presenting loan options.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Reliable attendance and punctuality.
• Strong verbal communication skills over the phone.
• Ability to work independently and within a team.
• Bi-lingual in Spanish is a plus.

Responsibilities

• Manage customer accounts by creating, updating, and maintaining accurate records and transaction histories.
• Handle inquiries related to account balances, payments, loan status, and account concerns with professionalism.
• Work with customers to collect past due balances.
• Identify and present loan options based on customer eligibility and account history.
• Gather information from new clients and complete electronic documentation to open new accounts.
• Work toward monthly performance goals, including collections, outbound, and inbound calls.
• Deliver a great customer service experience.
• Collaborate with regional team members to ensure completeness of customer files.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Teamwork

Spanish language bonus

Education

HS diploma or equivalent

Job description

Worth Finance Corporation is seeking an Account Representative to join its on-site Call Center team in San Antonio, TX. You will assist customers with account inquiries, navigate loan processes, and provide clear, professional guidance.

This role thrives in a fast-paced, team-oriented environment focused on delivering great customer experiences. Responsibilities include updating records, handling balances and payments, collecting past due amounts, and presenting loan options.