Inbound Collections & Resolution Specialist

Brock-; Wilkesboro (NC); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and PTO

401(k) plan eligibility

Job summary

Brock & Scott, PLLC is seeking motivated collectors to join our Wilkesboro, NC team. This role focuses on resolving accounts via phone, email, and mail, with emphasis on compliant, respectful interactions and effective repayment options.

Training and advancement opportunities support your growth within the firm. No prior collections experience is required, provided you have a high school diploma, strong communication skills, and a results-driven mindset.

Qualifications

• High school diploma or GED required.
• Call center experience is desired; prior collections experience is not required.
• Experience in legal, insurance, or banking is a plus.
• Clear, professional, and effective verbal and written communication skills.
• Strong empathy, active listening, problem-solving, and customer service skills.
• Motivated, results-driven approach with the ability to meet individual and team goals.
• Strong time management and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.
• Professional and respectful approach when communicating with consumers, coworkers, and business partners.

Responsibilities

• Help consumers resolve accounts through professional and respectful interactions by phone, email, and mail.
• Handle inbound calls and assist customers with account questions, payment options, and resolution opportunities.
• Identify repayment solutions based on account circumstances and policies.
• Track customer communications and maintain accurate account records.
• Generate repayment documents when needed and recommend next steps.
• Meet established individual and team performance, quality, and attendance goals.
• Provide excellent customer service while complying with Firm policies and laws.
• Demonstrate ownership of assigned accounts and work independently to achieve goals.
• Adapt to changes in policies, procedures, systems, and business needs.

Skills

Call center experience

Communication skills

Empathy

Active listening

Problem solving

Time management

Independent work

Team collaboration

Professional demeanor

Education

High school diploma or GED

Job description

Brock & Scott, PLLC is seeking motivated collectors to join our Wilkesboro, NC team. This role focuses on resolving accounts via phone, email, and mail, with emphasis on compliant, respectful interactions and effective repayment options.

Training and advancement opportunities support your growth within the firm. No prior collections experience is required, provided you have a high school diploma, strong communication skills, and a results-driven mindset.