Collections Supervisor

Brock & Scott, PLLC; Winston-Salem (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Voluntary life insurance

Voluntary vision insurance

Critical illness insurance

401(k) plan

Paid holidays

PTO

Job summary

Brock & Scott, PLLC is seeking an experienced Collections Supervisor to oversee the daily operations of the Collections department, coordinating workloads and ensuring timeliness and quality in client directives.

Reporting to Partners and Operations leadership, you will manage non-attorney staff, approve scheduling and PTO, and drive process improvements while maintaining a collaborative work environment.

Qualifications

• Minimum 2 years of professional work experience; law firm experience preferred.
• Strong leadership and communication skills with ability to guide a team.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Oversee daily operations of Collections department and delegate workload.
• Monitor timelines and quality of work to meet client objectives.
• Coordinate workflow with Partners and Operations leadership.
• Identify problems and recommend process improvements.
• Approve schedules, PTO usage, and overtime for non-attorneys in the department.
• Provide direction and accountability to team members.
• Collaborate with other departments to resolve cross-system issues.
• Maintain confidentiality and a professional environment.

Skills

Leadership

Communication

Time management

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Client systems

Job description

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity, & Inclusion:
In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

Brock & Scott, PLLC is seeking an experienced and organized Collections Supervisor to oversee the daily operations of the Collections department. This position is responsible for coordinating department workloads, delegating resources, monitoring timelines and quality, and ensuring work is completed in accordance with firm policies and client directives.

The Collections Supervisor will work closely with Partners and Operations leadership to support departmental goals, address operational challenges, improve processes, and maintain a productive and collaborative working environment. This position will also provide day-to-day leadership and oversight of non-attorney staff, including scheduling, PTO, and overtime approval.

What You'll Do

• Oversee the daily activities and operations of the Collections department, including delegation of work and real-time utilization of team resources.
• Monitor departmental workloads, timelines, and quality of work to ensure client expectations and established objectives are met.
• Work closely with Partners and the Operations Director to coordinate workflow, address operational needs, and maintain quality and service standards.
• Identify potential problems, troubleshoot issues, and participate in post-mortem analysis to determine root causes and recommend future process improvements.
• Approve schedules, PTO usage, and overtime for non-attorney staff within the department in accordance with established policies.
• Monitor employee productivity, efficiency, and effectiveness while providing direction, support, and accountability as appropriate.
• Participate in daily, weekly, monthly, and annual planning activities to support departmental and organizational objectives.
• Collaborate with other departments and leadership to research and resolve issues involving multiple systems, processes, or teams.
• Ensure all duties and responsibilities are performed accurately and timely in accordance with company policies, procedures, and client directives.
• Keep leadership informed of significant issues, unusual matters, and potential risks, and take or recommend appropriate corrective action.
• Foster a positive, cooperative working environment that promotes employee morale, productivity, teamwork, and efficiency.
• Maintain a professional and favorable image of Brock & Scott, PLLC in all interactions with employees, clients, and business partners.
• Perform other related duties as assigned.

Position Requirements

What We're Looking For

• High school diploma or equivalent required; additional education or relevant certifications preferred.
• Minimum of 2 years of professional work experience required; experience in a law firm preferred.
• Experience working in a high-volume transaction processing environment.
• Previous foreclosure, bankruptcy, litigation, or other legal industry experience preferred.
• Proficiency with Microsoft Office Suite and the ability to work effectively across multiple computer systems and platforms.
• Knowledge and experience working with client and lender systems preferred.
• Excellent organizational and time management skills, including the ability to prioritize work, manage multiple responsibilities, and meet deadlines.
• Exceptional attention to detail and commitment to accuracy.
• Strong research, analytical, and problem-solving skills with the ability to investigate issues and identify appropriate solutions.
• Ability to collaborate effectively with multiple departments and work across various systems to resolve complex issues.
• Strong leadership and communication skills with the ability to provide direction, support, and accountability to team members.
• Ability to adapt to changing priorities, policies, procedures, and client requirements while maintaining operational efficiency.
• Ability to exercise sound judgment and discretion, particularly when addressing issues that require interpretation of policies or procedures.
• Ability to maintain confidentiality and foster a professional, positive, and productive working environment.

Compensation

The compensation range for this position is $45k-$50k per year, based on applicable experience and other relevant factors.

The compensation amount is not guaranteed. Individual compensation is based on various factors unique to each candidate. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, experience, and qualifications.

Why Join Brock & Scott?

At Brock & Scott, PLLC, you'll have the opportunity to contribute to a collaborative legal environment while building valuable administrative and professional skills. We value dependable, detail-oriented team members who take pride in their work and understand the importance of supporting our clients and legal professionals.

Benefits

• Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire.
• The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates.
• At the 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.
• Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 12 days per year.
• PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy.
• PTO benefits increase after 2 years of employment and again after 5 years of employment.
• After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Geographic Eligibility

Applicants must currently reside within Brock & Scott, PLLC’s geographic footprint.

Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.

Pre-Employment Requirements

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Ready to Build Your Career?

If you are an experienced professional with strong leadership, organizational, analytical, and problem-solving skills, we invite you to apply for the Collections Supervisor position with Brock & Scott, PLLC.

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

Location Brock & Scott, PLLC - Winston-Salem

Shift First

This position is currently accepting applications.