Collector/Resolution Specialist

Brock-; Wilkesboro (NC); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid holidays and PTO

401(k) plan eligibility

Job summary

Brock & Scott, PLLC is seeking motivated collectors to join our Wilkesboro, NC team. This role focuses on resolving accounts via phone, email, and mail, with emphasis on compliant, respectful interactions and effective repayment options.

Training and advancement opportunities support your growth within the firm. No prior collections experience is required, provided you have a high school diploma, strong communication skills, and a results-driven mindset.

Qualifications

• High school diploma or GED required.
• Call center experience is desired; prior collections experience is not required.
• Experience in legal, insurance, or banking is a plus.
• Clear, professional, and effective verbal and written communication skills.
• Strong empathy, active listening, problem-solving, and customer service skills.
• Motivated, results-driven approach with the ability to meet individual and team goals.
• Strong time management and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.
• Professional and respectful approach when communicating with consumers, coworkers, and business partners.

Responsibilities

• Help consumers resolve accounts through professional and respectful interactions by phone, email, and mail.
• Handle inbound calls and assist customers with account questions, payment options, and resolution opportunities.
• Identify repayment solutions based on account circumstances and policies.
• Track customer communications and maintain accurate account records.
• Generate repayment documents when needed and recommend next steps.
• Meet established individual and team performance, quality, and attendance goals.
• Provide excellent customer service while complying with Firm policies and laws.
• Demonstrate ownership of assigned accounts and work independently to achieve goals.
• Adapt to changes in policies, procedures, systems, and business needs.

Skills

Call center experience

Communication skills

Empathy

Active listening

Problem solving

Time management

Independent work

Team collaboration

Professional demeanor

Education

High school diploma or GED

Job description

About the Organization Brock & Scott has been a trusted leader in the financial services and real estate industry for over 25 years with a commitment to helping our clients succeed. Our attorneys and staff drive solutions that create value and results to achieve client goals and help them accomplish more. Through multiple offices across our geographic footprint, we work as one team, at our best each day, putting our clients' interests first.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Diversity, Equity, & Inclusion:
In principle and in practice, Brock & Scott values and seeks inclusion and diversity within our community. Brock & Scott is committed to providing a welcoming and equitable environment with opportunities for engagement regardless of individual thought, sexual orientation, gender identity and expression, culture, ethnicity and experience.

Description

Earn $1,500+ per month in bonuses!
Mostly inbound leads. Grow your career with training and advancement opportunities

Are you a motivated go-getter ready to make an impact? Brock & Scott, PLLC is seeking energetic, results-driven individuals to join our Collections team as Collector/Resolution Specialists. This is a great opportunity for individuals who are motivated by results and enjoy helping customers find solutions.

Many people from a variety of backgrounds have succeeded in this role, so prior collections experience is not required. If you have a high school diploma, a positive attitude, strong communication skills, and a drive to succeed, we will provide the training and support you need to be successful.

What You'll Do

• Help consumers resolve accounts through professional and respectful interactions by phone, email, and mail.
• Handle primarily inbound calls and assist customers with account questions, payment options, and resolution opportunities.
• Work with consumers to identify appropriate repayment solutions based on account circumstances and applicable policies.
• Track customer communications and maintain accurate, timely account records.
• Recommend appropriate next steps and generate repayment documents when needed.
• Meet established individual and team performance, quality, and attendance goals.
• Provide excellent customer service while maintaining compliance with Firm policies, procedures, and applicable laws and regulations.
• Demonstrate ownership of assigned accounts and work independently to achieve established goals.
• Adapt to changes in policies, procedures, systems, and business needs.

Position Requirements

What We’re Looking For

• High school diploma or GED required.
• Call center experience is desired; prior collections experience is not required.
• Experience in legal, insurance, or banking is a plus.
• Clear, professional, and effective verbal and written communication skills.
• Strong empathy, active listening, problem-solving, and customer service skills.
• Motivated, results-driven approach with the ability to meet individual and team goals.
• Strong time management and organizational skills.
• Ability to work independently while contributing to a collaborative team environment.
• Professional and respectful approach when communicating with consumers, coworkers, and business partners.

Compensation Details

Up to $18.50 per hour + bonus potential of $1,500+ per month plus the opportunity to earn $1,500+ per month in performance-based bonuses for on-target performers.

The compensation amount is not guaranteed. Individual compensation is based on various factors unique to each candidate. This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, experience, and qualifications.

Why Join Brock & Scott?

Brock & Scott offers a collaborative and supportive environment where employees have the opportunity to build valuable customer service, communication, negotiation, and problem-solving skills while growing their careers. With comprehensive training, primarily inbound call opportunities, performance-based bonus potential, and opportunities for advancement, this role provides a strong foundation for building a long-term career with a stable and growing regional law firm.

Benefit Details

Brock & Scott, PLLC offers an attractive benefit package to full-time employees on the 1st of the following month of hire.The insurance portion includes medical, dental, voluntary life, voluntary vision, and critical illness, all at competitive rates. Atthe 90-day introductory period, the Firm also provides a basic life insurance policy in the amount of one time your annual salary (with a minimum of $25,000 and a maximum of $200,000.00) at no cost.

Full-time employees receive paid holidays, including six (6) firm-recognized holidays and one (1) Day of Observance, as well as a PTO package of 12 days per year. PTO accrues monthly and is credited on the 15th of each month, in accordance with firm policy. PTO benefits increase after 2 years of employment and again after 5 years of employment. After six months of service, employees over the age of 21 become eligible to participate in the firm's 401(k) plan at the beginning of the next quarter.

Geographic Eligibility

Applicants must currently reside within Brock & Scott, PLLC's geographic footprint.

Eligible states include: AL, CT, FL, GA, IN, KY, ME, MD, MA, MI, NH, NJ, NC, OH, PA, RI, SC, TN, TX, VT, VA, and WV.

Pre-Employment Requirements

Employment with Brock & Scott, PLLC is contingent upon the successful completion of all required pre-employment screenings and verifications, which may include, but are not limited to, a criminal background check, conflict of interest check, employment and education verification (as applicable), and a pre-employment drug screening. Drug testing is conducted only after a conditional offer of employment has been extended and in accordance with applicable federal, state, and local laws.

Ready to Build Your Career?

If you're motivated by helping people, achieving goals, and building a career with a growing organization, we encourage you to apply and join the Brock & Scott Collections team.

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location(s) Brock & Scott, PLLC - Wilkesboro, Brock & Scott, PLLC - Winston-Salem

Shift -not applicable-

This position is currently accepting applications.

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