Client Solutions Specialist I — Collections Advocate

Truist Financial Corporation; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Pension plan

Paid vacation

Paid holidays

Job summary

Truist in Winston-Salem, NC, seeks a Client Solution Specialist I to perform collections duties. You will work to cure delinquency, negotiate payment plans, and maintain accurate account information in the system. The role requires 1–2 years of collections experience and strong communication skills.

The position offers regular shift schedules with potential overtime and a comprehensive benefits package. Training and compliance expectations are integral to daily tasks.

Qualifications

• High school diploma or equivalent education or experience.
• 1-2 years of collections experience.
• Strong verbal and written communication skills.
• Basic computer skills.
• Ability to work a flexible schedule, including overtime as needed.
• Strong understanding of regulatory requirements surrounding collections.

Responsibilities

• Achieve performance expectations for collection efforts based on individual goals.
• Provide cure plans and negotiate payment arrangements to cure delinquency.
• Disclose all relevant account information accurately and professionally.
• Manage client communications with professionalism and integrity per policies.
• Work accounts according to established procedures and documentation requirements.
• Assist less experienced teammates with difficult accounts.
• Document all collection efforts in the system of record.
• Follow call scripts and quality guidelines.
• Achieve acceptable call monitoring scores and offer cure plans or loan modifications when appropriate.
• Communicate with Client Default Leaders about repossessions and other special cases.
• Process payments, transactions, and workflows accurately.
• Complete CBT courses accurately and timely.

Skills

Verbal and written communication

Basic computer skills

Flexible schedule

Regulatory knowledge

Collections experience

Education

High school diploma or equivalent

1-2 years collections experience

Job description

Truist in Winston-Salem, NC, seeks a Client Solution Specialist I to perform collections duties. You will work to cure delinquency, negotiate payment plans, and maintain accurate account information in the system. The role requires 1–2 years of collections experience and strong communication skills.

The position offers regular shift schedules with potential overtime and a comprehensive benefits package. Training and compliance expectations are integral to daily tasks.