Collections Operations Lead - Law Firm

Brock-; Winston-Salem (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays

Paid time off

Job summary

Brock & Scott, PLLC in Winston-Salem, NC, is seeking an experienced Collections Supervisor to oversee daily operations of the Collections department, delegate tasks, monitor timelines, and ensure work aligns with firm policies and client directives.

The role involves leading non-attorney staff, scheduling, PTO approvals, and coordinating with Partners and Operations leadership to improve processes and maintain a productive, compliant work environment.

Qualifications

• High school diploma or equivalent required; further certifications preferred.
• Minimum of 2 years professional experience; law firm experience preferred.
• Experience in high-volume transaction processing.
• Proficiency with Microsoft Office and cross-system work.

Responsibilities

• Oversee daily activities of the Collections department and delegate work.
• Monitor workloads, timelines, and quality to meet client objectives.
• Coordinate workflow with Partners and the Operations Director.
• Identify issues, troubleshoot, and recommend process improvements.
• Approve schedules, PTO, and overtime for non-attorney staff.
• Provide direction and accountability while monitoring productivity.
• Support planning activities and cross-department collaboration.
• Maintain compliance with firm policies and client directives.

Skills

Leadership

Communication

Time management

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Client systems

Lender systems

Job description

Brock & Scott, PLLC in Winston-Salem, NC, is seeking an experienced Collections Supervisor to oversee daily operations of the Collections department, delegate tasks, monitor timelines, and ensure work aligns with firm policies and client directives.

The role involves leading non-attorney staff, scheduling, PTO approvals, and coordinating with Partners and Operations leadership to improve processes and maintain a productive, compliant work environment.