Inbound Care Support Specialist - Hybrid

Accendra Health, Inc.; Denver (CO); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Teammate assistance program

Job summary

Accendra Health in Denver, CO, seeks a Customer Service Representative to provide a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume inbound center.

The role requires 1–2 years of customer service experience, excellent communication, and the ability to navigate multiple platforms. On-site for 6 months, then hybrid with standard daytime hours.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and able to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Receive inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and healthcare professionals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Call center

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health in Denver, CO, seeks a Customer Service Representative to provide a positive patient experience by educating on products and services, addressing concerns, and processing orders in a high-volume inbound center.

The role requires 1–2 years of customer service experience, excellent communication, and the ability to navigate multiple platforms. On-site for 6 months, then hybrid with standard daytime hours.