Patient Care Support Specialist (Remote-friendly)

Byram Healthcare Centers Inc; Salt Lake City (UT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Job summary

Accendra Health is seeking a patient-focused Representative to provide a positive customer service experience in a high-volume inbound call center, educating patients on products and services and processing supply orders.

The role requires a high school diploma, 1-2 years' customer service, strong communication, and ability to navigate multiple platforms; training on Byram therapies offered; hourly wage around $20.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required KPI’s.
• Perform other duties as required.

Skills

Customer service

Communication

Call center

MS Office

Brand/product knowledge learning

Education

High School Diploma or equivalent

Tools

MS Office

Electronic order systems

Job description

Accendra Health is seeking a patient-focused Representative to provide a positive customer service experience in a high-volume inbound call center, educating patients on products and services and processing supply orders.

The role requires a high school diploma, 1-2 years' customer service, strong communication, and ability to navigate multiple platforms; training on Byram therapies offered; hourly wage around $20.