Patient Care Specialist - Inbound Orders & Support

Byram Healthcare; Salt Lake City (UT); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) Plan

Paid time off

Flexible Spending Accounts

Life insurance

Short-and long-term disability

Job summary

Accendra Health is hiring a Customer Service Representative to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, listen to concerns, address issues, and place supply orders.

The role requires a high school diploma, 1-2 years of customer service experience, and MS Office proficiency. Call center experience is preferred; training on Byram therapies and collaboration with the sales team and healthcare professionals are

Qualifications

• Excellent written and verbal communication skills.
• Call center experience preferred.
• Proficient with MS Office and the ability to navigate multiple platforms.

Responsibilities

• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry and education.

Skills

Excellent written and verbal comms

Call center experience

MS Office proficiency

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health is hiring a Customer Service Representative to deliver a positive patient experience in a high-volume inbound call center. You will educate patients on products and services, listen to concerns, address issues, and place supply orders.

The role requires a high school diploma, 1-2 years of customer service experience, and MS Office proficiency. Call center experience is preferred; training on Byram therapies and collaboration with the sales team and healthcare professionals are