Patient Care & Order Support Specialist

Accendra Health; Salt Lake City (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) plan

Paid time off

Flexible Spending Accounts

Life insurance

Short & long-term disability

Accident insurance

Employee Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in Salt Lake City, UT is hiring a full-time Customer Service Representative to provide a positive customer service experience, educate patients on products and services, listen to concerns, address issues, and place supply orders in a high-volume inbound call center. The role requires 1-2 years of customer service experience, a high school diploma, and strong communication skills.

Proficiency with MS Office and the ability to navigate multiple platforms are helpful.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.
• Demonstrate soft skills to enhance patient experience.

Responsibilities

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicators KPIs.
• Perform other duties as required.

Education

High School Diploma or equivalent

Job description

Accendra Health in Salt Lake City, UT is hiring a full-time Customer Service Representative to provide a positive customer service experience, educate patients on products and services, listen to concerns, address issues, and place supply orders in a high-volume inbound call center. The role requires 1-2 years of customer service experience, a high school diploma, and strong communication skills.

Proficiency with MS Office and the ability to navigate multiple platforms are helpful.