Remote-Friendly Healthcare Support Specialist

Accendra Health; Salt Lake City (UT); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Accendra Health, headquartered in Salt Lake City, Utah, seeks a dedicated representative to deliver high-quality patient support in a busy inbound call center. You will educate patients on products and services, address concerns, and process orders with accuracy and empathy.

This full-time role emphasizes strong communication, teamwork, and the ability to meet KPIs in a fast-paced environment. Training provided, with benefits and career growth opportunities within Accendra Health.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of customer service experience required.
• Call centre experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills with the ability to resolve patient concerns.

Responsibilities

• Review and Process orders via fax and electronic platforms.
• Make outbound calls to patients and referrals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Communication

Call center experience

Education

High School Diploma

Tools

MS Office

Job description

Accendra Health, headquartered in Salt Lake City, Utah, seeks a dedicated representative to deliver high-quality patient support in a busy inbound call center. You will educate patients on products and services, address concerns, and process orders with accuracy and empathy.

This full-time role emphasizes strong communication, teamwork, and the ability to meet KPIs in a fast-paced environment. Training provided, with benefits and career growth opportunities within Accendra Health.