Customer Service Specialist

Russell Tobin; Tempe (AZ); On-site; USD 33,696 - 41,184; Full time

Job summary

Russell Tobin is seeking a Candidate Support Administrator in Tempe, AZ. This role requires excellent customer service skills to support candidates through their hiring journey, from application to onboarding.

The ideal candidate will have a high school diploma and experience in customer service or related fields. Tasks include resolving inquiries, conducting virtual appointments, and maintaining detailed records.

Shift availability ranges from Sunday to Wednesday or Wednesday to Saturday. Competitive hourly pay of $18/hr is offered.

Qualifications

• Previous experience in customer service, call center operations, or related fields.
• Ability to handle multiple tasks in a fast-paced environment.
• Strong attention to detail and organizational skills.

Responsibilities

• Resolve candidate inquiries with urgency and satisfaction.
• Support candidates through various communication channels.
• Conduct virtual pre-hire appointments.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Applicant Tracking Systems (ATS)

Job description

Job Title: Candidate Support Administrator

Location: Tempe, AZ (Onsite)

Pay Rate: $18/hr

Contract Duration: 6 Months

Position Overview

The Candidate Support Administrator serves as a critical member of the Call Center team, supporting candidates throughout the hiring process and ensuring a seamless experience from application to first day of employment. This role is responsible for resolving candidate inquiries, removing hiring barriers, conducting virtual pre-hire appointments, and providing exceptional customer service through multiple communication channels. The ideal candidate is highly organized, customer-focused, and skilled at problem-solving in a fast-paced environment.

Key Responsibilities

• Take ownership of candidate inquiries and ensure timely, accurate resolution with a high level of urgency and customer satisfaction.
• Support candidates through inbound and outbound communications via phone, email, chat, and SMS.
• Conduct virtual pre-hire appointments and assist candidates throughout the hiring process.
• Investigate and resolve technical or process-related issues that may prevent candidates from progressing to their first day.
• Escalate and manage complex candidate concerns while maintaining a positive candidate experience.
• Communicate clearly and professionally in both verbal and written formats.
• Document candidate interactions accurately and maintain detailed records within internal systems.
• Perform administrative tasks and data entry activities related to candidate support and hiring operations.
• Participate in continuous improvement initiatives to enhance hiring processes and candidate experience.
• Collaborate with internal teams to identify trends, provide feedback, and support operational goals.
• Manage assigned tasks independently from initiation through completion.
• Perform additional duties and special projects as required by business needs.

Required Qualifications

• High School Diploma or equivalent.
• Previous experience in customer service, call center operations, recruiting support, human resources, administrative support, or a related field.
• Strong verbal and written communication skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent problem‑solving and critical‑thinking abilities.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite and web‑based applications.
• Ability to work independently and manage priorities effectively.
• Comfortable interacting with candidates through phone, email, chat, and SMS platforms.

Preferred Qualifications

• Experience supporting recruiting, onboarding, staffing, or hiring operations.
• Experience conducting virtual appointments or customer consultations.
• Familiarity with applicant tracking systems (ATS), HR systems, or contact centre software.
• Demonstrated ability to handle escalations and resolve complex customer issues.

Work Schedule

Available Shifts:

• Sunday – Wednesday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)
• Wednesday – Saturday, 5:00 AM – 3:30 PM (Daylight Savings: 6:00 AM – 4:30 PM)
• Wednesday – Saturday, 6:30 AM – 5:00 PM (Daylight Savings: 7:30 AM – 6:00 PM)