Customer Service Specialist - Fast-Paced Support, Benefits

IDR, Inc.; Tempe (AZ); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Full benefits

Industry leading org

Job summary

IDR, Inc. is seeking a Customer Service Representative to join a top client in Tempe, AZ. You will deliver exceptional customer support in a fast-paced environment.

Responsibilities include handling inquiries, resolving complaints, recording interactions, and collaborating with departments to ensure customer satisfaction. A high school diploma or GED and two years of related experience are preferred. The role offers competitive compensation and full benefits.

Qualifications

• Verbal and written communication skills are essential.
• Attention to detail is required for accurate record-keeping.
• Strong customer service mindset and interpersonal skills are needed.

Responsibilities

• Handle inbound and outbound customer inquiries related to products and services.
• Resolve customer complaints by identifying issues, offering solutions, and following up as needed.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments to ensure customer concerns are addressed thoroughly.

Skills

Verbal communication

Written communication

Attention to detail

Interpersonal skills

Customer service

Education

High school diploma or GED

Job description

IDR, Inc. is seeking a Customer Service Representative to join a top client in Tempe, AZ. You will deliver exceptional customer support in a fast-paced environment.

Responsibilities include handling inquiries, resolving complaints, recording interactions, and collaborating with departments to ensure customer satisfaction. A high school diploma or GED and two years of related experience are preferred. The role offers competitive compensation and full benefits.