Customer Experience Specialist — Quick Problem Solver

Automatic Data Processing, Inc.; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

AtlasIED in Phoenix, AZ is seeking a Customer Experience Representative to manage a high volume of calls, emails, and online tickets, guiding orders from start to finish and ensuring timely resolutions. The role emphasizes accurate data entry, first-rate customer service, and collaboration with MiTek partners and sales representatives to resolve issues and process returns and promotions.

Applicants should have at least one year of call center experience, strong English communication, and the

Qualifications

• A customer-focused approach and professionalism when handling questions or concerns.
• Accuracy in data entry and recordkeeping, strong organization.

Responsibilities

• Enter customer sales orders received by email or interface, following pricing and delivery requirements.
• Process customer return requests according to procedures.
• Manage a high volume of calls, emails, and tickets related to orders and claims.
• Collaborate with customers and sales partners to resolve order and product concerns.
• Administer promotional programs and assist with inquiries.
• Maintain records of customer interactions and transactions.

Job description

AtlasIED in Phoenix, AZ is seeking a Customer Experience Representative to manage a high volume of calls, emails, and online tickets, guiding orders from start to finish and ensuring timely resolutions. The role emphasizes accurate data entry, first-rate customer service, and collaboration with MiTek partners and sales representatives to resolve issues and process returns and promotions.

Applicants should have at least one year of call center experience, strong English communication, and the