Customer Care Associate (In Training) - Onsite Tempe

Progress Residential, LLC; Tempe (AZ); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits package

Generous PTO

Learning & development

Culture of recognition

Descripción de la vacante

Progress Residential in Tempe, AZ is hiring a Customer Care Associate (In Training) to deliver exceptional service to residents. You will handle inquiries by phone and email, document interactions, and troubleshoot issues with our leasing products and services.

During the 60-day training, you will learn our knowledge-centered support system and work with a team to resolve problems. After training, you’ll transition to Tier 1, with opportunities for growth, competitive pay, comprehensive

Formación

• 1–2 years in customer support within a call center.
• Excellent communication, able to explain technical info clearly.
• Positive attitude; eager to learn and adapt.
• Familiarity with Salesforce or similar CRM tools is a plus.
• Ability to work onsite in a team environment.

Responsabilidades

• Provide exceptional customer support via phone and email.
• Answer inquiries and troubleshoot issues related to Progress Residential products and services.
• Identify and escalate complex issues to Tier 2 support.
• Document interactions and follow up to ensure timely resolution.

Conocimientos

Customer service

Communication

Phone etiquette

Collaboration

CRM tools

Herramientas

Salesforce

Descripción del empleo

Progress Residential in Tempe, AZ is hiring a Customer Care Associate (In Training) to deliver exceptional service to residents. You will handle inquiries by phone and email, document interactions, and troubleshoot issues with our leasing products and services.

During the 60-day training, you will learn our knowledge-centered support system and work with a team to resolve problems. After training, you’ll transition to Tier 1, with opportunities for growth, competitive pay, comprehensive