Inbound Call Center & Volunteer Support Specialist

Intellibee Inc; Indianapolis (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

401(k) program

Green Card assistance

Job summary

IntelliBee in Indianapolis, IN is seeking an Inbound Call Center Rep to handle the 800 helpline, perform client contact data entry, and assist with mailings and inventory. The role involves forwarding calls to volunteers and providing counseling support when needed, with training and training-material duties as required.

Ideal candidates have strong communication and data-entry skills, a high school diploma or GED, and a commitment to accurate record-keeping within agency policies.

Qualifications

• Excellent communication skills
• Accurate data entry and record-keeping
• High school diploma or GED required

Responsibilities

• Answer all 800 calls promptly and record on Client Contact forms.
• Forward calls to available volunteers or provide counseling assistance when volunteers are not available.
• Complete data entry daily including Client Contacts; manage mailings and packet assembly.

Skills

Good communication

Data entry

Education

High School Diploma or GED

Job description

IntelliBee in Indianapolis, IN is seeking an Inbound Call Center Rep to handle the 800 helpline, perform client contact data entry, and assist with mailings and inventory. The role involves forwarding calls to volunteers and providing counseling support when needed, with training and training-material duties as required.

Ideal candidates have strong communication and data-entry skills, a high school diploma or GED, and a commitment to accurate record-keeping within agency policies.