Inbound Call Center

Intellibee Inc; Indianapolis (IN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Long-Term Stability

Comprehensive Health Coverage

401(k) program

Green Card assistance

Job summary

IntelliBee in Indianapolis, IN is seeking an Inbound Call Center Rep to handle the 800 helpline, perform client contact data entry, and assist with mailings and inventory. The role involves forwarding calls to volunteers and providing counseling support when needed, with training and training-material duties as required.

Ideal candidates have strong communication and data-entry skills, a high school diploma or GED, and a commitment to accurate record-keeping within agency policies.

Qualifications

• Excellent communication skills
• Accurate data entry and record-keeping
• High school diploma or GED required

Responsibilities

• Answer all 800 calls promptly and record on Client Contact forms.
• Forward calls to available volunteers or provide counseling assistance when volunteers are not available.
• Complete data entry daily including Client Contacts; manage mailings and packet assembly.

Skills

Good communication

Data entry

Education

High School Diploma or GED

Job description

Inbound Call Center, Indianapolis, IN, US

Inbound Call Center Rep

Overview

Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES

• Answer all 800 calls in a timely manner. Record on Client Contact forms.
• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• Complete data entry each day including Client Contacts
• Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
• Inform the Office Manager when supplies of materials are low
• Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
• Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
• orward call back messages to Volunteer Supervisors at the end of the day.
• Put together new counselor training materials and other training materials requested by Trainers.
• Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
• Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK

Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY

Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS

Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

Skill Matrix

• Good Communication Skills Required 2 Years
• Knowledge of Data Entry Required 2 Years
• High School Diploma or GED Required
• Additional education or experience preferred Nice to have
• Call center experience Nice to have

Benefits At IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.

Date Posted:13-Oct-2026