Client Experience Specialist

900Work, Llc; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Dental & Vision coverage

Paid time off (PTO) and holidays

Pet insurance

Job summary

900Work, Llc in Indianapolis, IN seeks a Client Team Representative to resolve client and debtor requests via phone and email, ensuring accurate data entry and coordinating with operations for follow-up actions.

You will review requests, provide information, and support client accounts while delivering exceptional service and maintaining professional communication. Evening/weekend work may be required due to business needs.

Qualifications

• Associates Degree or equivalent from a two-year college or technical school.
• At least one year of call center, customer service or industry-related experience required.
• Working knowledge of Microsoft Office, Outlook, PowerPoint, Word and Excel.

Responsibilities

• Support and fulfill client and debtor requests via company phone system.
• Answer client and debtor calls accordingly, provide accurate data entry and updates, research and review incoming requests for action needed by operations team.
• Support and fulfill client requests received via assignment system utilizing company system of record and email process (VRM, RepoRoute, Freshdesk).
• Provide initial review of new addresses provided by client to determine if action is needed.
• Communicate with our clients in clear and precise manner to focused on request fulfillment.
• Communicate results and areas of opportunity to leadership.
• Provide daily, weekly, and monthly reporting to management.
• Must possess a professional phone demeanor.
• Excellent written and verbal communication skills.
• Ability to work in an ever-changing environment focused on providing exceptional service.
• Knowledge/use of internet and search engines and be capable of conducting internet research to support client, debtor assignment research, company operations, training and potential new projects.

Skills

Customer service

Communication skills

Professional phone demeanor

Internet research

Education

Associates Degree or equivalent

Tools

Microsoft Office

Job description

900Work, Llc in Indianapolis, IN seeks a Client Team Representative to resolve client and debtor requests via phone and email, ensuring accurate data entry and coordinating with operations for follow-up actions.

You will review requests, provide information, and support client accounts while delivering exceptional service and maintaining professional communication. Evening/weekend work may be required due to business needs.