Medicare Inbound Helpline Specialist

MillenniumSoft Inc; Indianapolis (IN); On-site; USD 16,000 - 23,000; Full time

Job summary

MillenniumSoft Inc in Indianapolis seeks an IN-IDOI-Inbound Call Center Rep to handle Medicare health insurance helpline calls. This clerical role includes data entry, mailings, inventory, and completing a 5-day Medicare health insurance training before starting.

The position requires reporting by 8:00 AM and works with the office staff and SHIP teams to provide accurate information and referrals. Training is provided and the environment supports teamwork.

Qualifications

• Call center experience
• 2 years data entry knowledge
• Completion of the 5-day training on health insurance for people with Medicare
• Ability to be at work by 8:00 AM
• Ability to complete standardized tasks accurately

Responsibilities

• Answer all 800 helpline calls in a timely manner and record them on Client Contact forms
• Forward calls to available volunteer counselors, or provide counseling assistance when volunteers are unavailable
• Take calls from counselors about availability and supplies
• Complete daily data entry, including Client Contacts
• Prepare labels and mailings for information packets, assemble packets, and make copies of SHIP information as needed
• Check voicemail for packet requests at least twice a day (morning and afternoon)
• Forward call-back messages to Volunteer Supervisors at the end of each day
• Put together new counselor training materials and other materials requested by Trainers
• Prepare presentation materials and supplies requested by Volunteer Supervisors, Counselors, or SHIP Local Sites
• Tell the Office Manager when supplies are running low
• Put away deliveries in an orderly manner, keep the work area neat, and recycle unwanted paper and boxes
• Handle other duties assigned by the Office Manager, such as special mailings and emails, 800 message recordings, and updating lists

Skills

Call center experience

Data entry

Telephone communication

Records management

Policy compliance

Education

High school diploma or GED

Job description

MillenniumSoft Inc in Indianapolis seeks an IN-IDOI-Inbound Call Center Rep to handle Medicare health insurance helpline calls. This clerical role includes data entry, mailings, inventory, and completing a 5-day Medicare health insurance training before starting.

The position requires reporting by 8:00 AM and works with the office staff and SHIP teams to provide accurate information and referrals. Training is provided and the environment supports teamwork.