Onsite Call Center Pro – 3-Month Contract | $18/hr

Calculated Hire; Indianapolis (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Eight Eleven Group seeks a Customer Service Representative for an onsite role in Indianapolis, IN. This 3-month contract offers 37.5 hours per week, Monday to Friday, at $18 per hour.

The ideal candidate will handle inquiries, resolve issues, and provide accurate information to customers. Responsibilities include responding to calls, emails, and chats, maintaining records, assisting with unemployment claims information, and collaborating with other departments to ensure satisfaction.

Qualifications

• High school diploma or GED required or equivalent.
• 6+ months of experience in customer service or a call center preferred.
• Proficiency with office software and data entry systems.
• Bilingual abilities, especially Spanish, are a plus but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues and complaints to ensure a positive experience.
• Share unemployment claims information accurately and timely.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Use computerized systems to track orders and manage accounts.
• Uphold company policies and deliver exceptional service.

Skills

Customer service

Communication

Bilingual (Spanish)

Education

High school diploma or GED

Tools

Office suite

Job description

Eight Eleven Group seeks a Customer Service Representative for an onsite role in Indianapolis, IN. This 3-month contract offers 37.5 hours per week, Monday to Friday, at $18 per hour.

The ideal candidate will handle inquiries, resolve issues, and provide accurate information to customers. Responsibilities include responding to calls, emails, and chats, maintaining records, assisting with unemployment claims information, and collaborating with other departments to ensure satisfaction.