Inbound Call Center, Indianapolis, IN, US

Intellibee; Indianapolis (IN); Vor Ort; USD 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Long-Term Stability

Comprehensive Health Coverage

Future Planning

GC Assistance

Zusammenfassung

IntelliBee, located in Indianapolis, IN, is seeking an Inbound Call Center Rep to handle incoming 800 helpline calls, route to volunteers when available, and perform light data entry and clerical tasks.

You will maintain accurate records, assemble information packets, and support office operations. The role emphasizes clear communication, reliability, and courteous service in a non-profit setting.

Qualifikationen

• Good communication skills; 2 years preferred.
• Knowledge of data entry; 2 years required.
• High School Diploma or GED required.
• Additional education or experience preferred.
• Call center experience preferred.

Aufgaben

• Answer all 800 calls in a timely manner and record on Client Contact forms.
• Forward 800 calls to volunteers or provide counseling assistance when volunteers are not available.
• Complete data entry each day including Client Contacts.
• Prepare labels and mailings, assemble packets of information, and copy SHIP materials as needed.
• Notify the Office Manager when supplies are low.
• Keep the work area neat and organized and sort deliveries appropriately.
• Take voicemail messages for packet requests twice daily.

Kenntnisse

Good communication skills

Knowledge of data entry

Call center experience

Ausbildung

High School Diploma or GED

Jobbeschreibung

Inbound Call Center, Indianapolis, IN, US

Inbound Call Center Rep

OVERVIEW

Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

DUTIES

• Answer all 800 calls in a timely manner. Record on Client Contact forms.
• Forward 800 calls to available volunteer counselors or provide counseling assistance when volunteers are not available. Take calls from counselors regarding availability and/or supplies.
• Complete data entry each day including Client Contacts
• Do labels and mailing for information packets, assemble packets of information, and make copies of SHIP information as needed.
• Inform the Office Manager when supplies of materials are low
• Put away all deliveries in an orderly manner. Keep work area in order and recycle unwanted paper and boxes. Make sure work area is neat and orderly
• Take voice mail messages for all packet requests twice a day (morning and afternoon at minimum).
• orward call back messages to Volunteer Supervisors at the end of the day.
• Put together new counselor training materials and other training materials requested by Trainers.
• Put together presentation materials and supplies as requested by Volunteer Supervisors, Counselors, or SHIP Local Sites.
• Other duties as assigned by Office Manager including, but not limited to, special mailings/emails, 800 message recordings, updating lists, etc.

DIFFICULTY OF WORK

Incumbent performs standardized tasks and must successfully complete trainings and effectively communicate on the telephone keeping consistent with agency policies and laws affecting the agency.

RESPONSIBILITY

Incumbent must provide accurate and correct information to callers and complete tasks in a timely manner. Incumbent is responsible for accuracy giving Medicare information over the telephone and maintaining accurate records, files, forms, reports and technical information. Errors in work or faulty judgment can undermine trust and the reputation of the program.

PERSONAL WORK RELATIONSHIPS

Personal work relationships are with immediate office staff, Office Supervisor, the public, department and agency representatives at local and state levels. Contacts are for the purpose of relaying and giving information and making referrals.

Skill Matrix:

• Good Communication Skills Required 2 Years
• Knowledge of Data Entry Required 2 Years
• High School Diploma or GED Required
• Additional education or experience preferred Nice to have
• Call center experience Nice to have

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.