Call Center Representative

Calculated Hire; Indianapolis (IN); On-site; USD 20,000 - 29,000; Full time

Job summary

Eight Eleven Group seeks a Customer Service Representative for an onsite role in Indianapolis, IN. This 3-month contract offers 37.5 hours per week, Monday to Friday, at $18 per hour.

The ideal candidate will handle inquiries, resolve issues, and provide accurate information to customers. Responsibilities include responding to calls, emails, and chats, maintaining records, assisting with unemployment claims information, and collaborating with other departments to ensure satisfaction.

Qualifications

• High school diploma or GED required or equivalent.
• 6+ months of experience in customer service or a call center preferred.
• Proficiency with office software and data entry systems.
• Bilingual abilities, especially Spanish, are a plus but not required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues and complaints to ensure a positive experience.
• Share unemployment claims information accurately and timely.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure customer satisfaction.
• Use computerized systems to track orders and manage accounts.
• Uphold company policies and deliver exceptional service.

Skills

Customer service

Communication

Bilingual (Spanish)

Education

High school diploma or GED

Tools

Office suite

Job description

Onsite starting October 26th (Indianapolis, IN)

37.5 hrs/week M-F

Pay: $18/hr

3-month Contract

Applications will be accepted through October 12th, 2026

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our client's team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for all clients. The ideal candidate will possess strong communication skills and a passion for helping others.

Duties

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Assist customers in resolving issues and complaints eIectively.
• Serving as the first point of contact for unemployment claims providing accurate and timely information
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with other departments to ensure customer satisfaction.
• Utilize computerized systems to track orders and manage customer accounts.
• Uphold company policies and procedures while delivering exceptional service.
• Demonstrate strong phone etiquette and professionalism in all communications.

Experience

• High school diploma or GED
• 6+ months of previous experience in customer service or a call center environment is preferred.
• Proficiency in using oIice software and computerized systems for data entry.
• Bilingual or multilingual abilities, especially in Spanish, are a plus, but not required.
• Excellent problem-solving skills with the ability to think on your feet.
• A commitment to providing outstanding customer support.

Eight Eleven Group is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.