Inbound Call Center Specialist — Automotive, PTO & 401K

Billion Automotive; Sioux Falls (SD); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full medical coverage

Dental insurance

Vision insurance

Life insurance

Critical illness coverage

Disability insurance

Paid time off

401(k) match

In-office support

Commission opportunities

Descripción de la vacante

Billion Automotive is seeking energetic Customer Service Representatives in Sioux Falls, SD to handle inbound calls, document customer data, and coordinate with departments. You will update records, provide admin support, and participate in training while following company policies.

The role emphasizes excellent communication, meticulous note-taking, and a proactive approach to resolving customer questions. Prior call center and automotive exposure boost success in this position.

Formación

• Strong verbal and written communication with the ability to influence.
• Listen and learn quickly while retaining information.
• Document notes thoroughly while delivering results under minimal supervision.
• Task oriented, detail driven, and self-motivated.
• Think quickly to identify and resolve customer questions or concerns.
• Exceptional organizational skills.

Responsabilidades

• Monitor and answer inbound phone calls.
• Gather information and route calls to the correct department.
• Update customer changes in the database.
• Provide administrative assistance as needed.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.

Conocimientos

Customer service

Computer skills

Call center experience

Automotive industry experience

Descripción del empleo

Billion Automotive is seeking energetic Customer Service Representatives in Sioux Falls, SD to handle inbound calls, document customer data, and coordinate with departments. You will update records, provide admin support, and participate in training while following company policies.

The role emphasizes excellent communication, meticulous note-taking, and a proactive approach to resolving customer questions. Prior call center and automotive exposure boost success in this position.