Inbound Call Center Representative (Sioux Falls, SD)

Billion Automotive; Sioux Falls (SD); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Full medical coverage

Dental insurance

Vision insurance

Life insurance

Critical illness coverage

Disability insurance

Paid time off

401(k) match

In-office support

Commission opportunities

Job summary

Billion Automotive is seeking energetic Customer Service Representatives in Sioux Falls, SD to handle inbound calls, document customer data, and coordinate with departments. You will update records, provide admin support, and participate in training while following company policies.

The role emphasizes excellent communication, meticulous note-taking, and a proactive approach to resolving customer questions. Prior call center and automotive exposure boost success in this position.

Qualifications

• Strong verbal and written communication with the ability to influence.
• Listen and learn quickly while retaining information.
• Document notes thoroughly while delivering results under minimal supervision.
• Task oriented, detail driven, and self-motivated.
• Think quickly to identify and resolve customer questions or concerns.
• Exceptional organizational skills.

Responsibilities

• Monitor and answer inbound phone calls.
• Gather information and route calls to the correct department.
• Update customer changes in the database.
• Provide administrative assistance as needed.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.

Skills

Customer service

Computer skills

Call center experience

Automotive industry experience

Job description

WHO should apply?We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.Your typical work week includes:-Monitoring and answering inbound phone calls.-Gather information & rout calls to the correct department.-Update customer changes in the database.-Provide administrative assistance as needed.-Attend training sessions and meetings as required.-Follow all company policies and procedures.WHAT we need from you:-Strong verbal and written communication skills with the ability to influence.-Demonstrate the ability to listen and learn while retaining information quickly.-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.-Task orientated, detail driven, and self-motivated.-Ability to think quickly and identify and resolve customer questions or concerns.-Exceptional organizational skills.HOW we will know you are the \"ONE\":-Incredible Customer Service skills-Computer skills-Call Center Experience-Automotive Industry ExperienceWe offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.