Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)

Billion Automotive; Sioux Falls (SD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Full medical, dental and vision

Life insurance

401(k) match

Paid time off

Commission opportunities

Job summary

Billion Automotive is hiring energetic Customer Service Representatives to handle inbound calls, build relationships, and gather data for scheduling appointments. You will route calls to the correct departments, update customer records, and support administrative tasks as needed.

The role emphasizes strong communication, keen attention to detail, and the ability to learn quickly. Benefits include commissions, promotions, and comprehensive health coverage for full-time staff.

Qualifications

• Exceptional customer service skills and ability to build relationships.
• Experience in inbound call handling and call routing.
• Familiarity with automotive industry preferred.
• Proficient in data entry and maintaining accurate notes.
• Strong written and verbal communication; detail oriented.

Responsibilities

• Handle inbound phone calls and assist customers.
• Gather information and route calls to appropriate department.
• Update customer changes in the database.
• Provide administrative support as needed.
• Attend training sessions and meetings.

Skills

Customer service

Call center

Automotive industry

Verbal communication

Written communication

Data entry

Detail oriented

Tools

CRM software

Microsoft Excel

Job description

SCHEDULE IS 2:00pm to 8:00pm!WHO should apply?We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.Your typical work week includes:-Monitoring and answering inbound phone calls.-Gather information & rout calls to the correct department.-Update customer changes in the database.-Provide administrative assistance as needed.-Attend training sessions and meetings as required.-Follow all company policies and procedures.HOW we will know you are the \"ONE\":-Incredible Customer Service skills-Computer skills-Call Center Experience-Automotive Industry Experience-Strong verbal and written communication skills with the ability to influence.-Demonstrate the ability to listen and learn while retaining information quickly.-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.-Task orientated, detail driven, and self-motivated.-Ability to think quickly and identify and resolve customer questions or concerns.-Exceptional organizational skills.We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.