Customer Support & Solutions Specialist

C & B Operations, LLC; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Accident Insurance

Short-Term Disability

Life Insurance

401K with match

Paid Time Off

Paid Holidays

Career growth opportunities

Job summary

C & B Operations, LLC in Sioux Falls, SD is seeking a dedicated Customer Support Center representative to handle inbound/outbound calls, emails and texts, delivering timely, accurate solutions. You will diagnose product issues, coordinate with dealership teams, and contribute to improving customer satisfaction while following case management metrics.

On-site role with competitive benefits. Full-time hours with opportunities for training and internal advancement within a long-standing regional

Qualifications

• Provide effective solutions to customer needs via phone, email or other channels.
• Diagnose problems with products and provide accurate solutions.
• Serve as an internal resource to assist dealership employees and customers.

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication skills

Problem solving

Ag industry knowledge

Education

High school diploma

Technical degree preferred

Tools

Microsoft Office

Job description

C & B Operations, LLC in Sioux Falls, SD is seeking a dedicated Customer Support Center representative to handle inbound/outbound calls, emails and texts, delivering timely, accurate solutions. You will diagnose product issues, coordinate with dealership teams, and contribute to improving customer satisfaction while following case management metrics.

On-site role with competitive benefits. Full-time hours with opportunities for training and internal advancement within a long-standing regional