Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)

Billion Automotive; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full medical insurance

Dental insurance

Vision insurance

Life insurance

401(K) match

Paid time off

Job summary

Paycom - ATS in Sioux Falls is seeking energetic Customer Service Representatives to handle inbound calls and build strong customer relationships. You will collect data, schedule appointments, and direct calls to the correct department while maintaining thorough records and updating the customer database.

The role emphasizes excellent communication, attention to detail, and the ability to follow procedures. Training will be provided, and full benefits accompany full-time employment.

Qualifications

• Excellent customer service skills.
• Strong verbal and written communication abilities.
• Automotive industry experience preferred.
• Ability to listen, learn, and retain information quickly.
• Attention to detail and accuracy in data entry.

Responsibilities

• Handle inbound phone calls and build rapport with customers.
• Gather information and route calls to the appropriate department.
• Update customer changes in the database.
• Provide administrative support as needed.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.

Skills

Customer service

Call center experience

Verbal & written communication

Data gathering

Documentation

Job description

SCHEDULE IS 2:00pm to 8:00pm!WHO should apply?We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.Your typical work week includes:-Monitoring and answering inbound phone calls.-Gather information & rout calls to the correct department.-Update customer changes in the database.-Provide administrative assistance as needed.-Attend training sessions and meetings as required.-Follow all company policies and procedures.HOW we will know you are the \"ONE\":-Incredible Customer Service skills-Computer skills-Call Center Experience-Automotive Industry Experience-Strong verbal and written communication skills with the ability to influence.-Demonstrate the ability to listen and learn while retaining information quickly.-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.-Task orientated, detail driven, and self-motivated.-Ability to think quickly and identify and resolve customer questions or concerns.-Exceptional organizational skills.We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.