Customer Solutions Center Specialist

C--; Sioux Falls (SD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with match

PTO and Holidays

Training opportunities

Job summary

C & B Operations, LLC operates a Field Support Office in Sioux Falls, SD, seeking a dedicated customer support representative. You will handle inbound/outbound calls, emails, and texts to improve customer satisfaction across C & B dealerships.

Applicants benefit from a comprehensive benefits package, strong training programs, and opportunities to advance within the company. A focus on service, communication, and problem solving is essential.

Qualifications

• High school diploma or equivalent required; related technical degree preferred.
• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.

Responsibilities

• Provide effective solutions to customer needs via telephone, e-mail and other methods.
• Diagnose problems with hardware/software on products offered through the dealership and provide solutions.
• Serve as an internal resource to assist dealership employees with customer information.
• Ensure customer interactions result in timely and effective resolutions.
• Make outgoing calls to support department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to develop technical knowledge and skills.
• Develop and deliver training to customers and employees during off-season periods.
• Meet contact center metrics for calls and problem resolution.
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication

Problem solving

Travel flexibility

Microsoft Office

Education

High school diploma or related

Related technical degree

Tools

Microsoft Office

Business systems

Internet applications

Job description

C & B Operations, LLC operates a Field Support Office in Sioux Falls, SD, seeking a dedicated customer support representative. You will handle inbound/outbound calls, emails, and texts to improve customer satisfaction across C & B dealerships.

Applicants benefit from a comprehensive benefits package, strong training programs, and opportunities to advance within the company. A focus on service, communication, and problem solving is essential.