Inbound Call Center Representative (Sioux Falls, SD)

Billion Automotive; Sioux Falls (SD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

Billion Automotive is seeking energetic Customer Service Representatives in Sioux Falls to handle inbound calls, gather data, and route them to the correct departments. You will update customer records, provide admin support, and participate in training sessions to ensure excellent service.

Ideal candidates will have strong communication skills, the ability to listen and learn quickly, and a proven track record in call center or automotive environments.

Qualifications

• Strong verbal and written communication skills.
• Ability to listen and learn quickly while retaining information.
• Ability to document notes thoroughly while delivering results.
• Task oriented, detail driven, and self-motivated.

Responsibilities

• Answer inbound phone calls and provide information to customers.
• Establish relationships with customers and collect needed data.
• Route calls to the appropriate department and update records accordingly.
• Provide administrative assistance as needed and attend training sessions.
• Follow company policies and procedures and contribute to a positive work environment.

Skills

Customer service

Call center experience

Automotive industry experience

Strong communication

Data entry

Detail oriented

Organizational skills

Job description

WHO should apply?We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.Your typical work week includes:Monitoring and answering inbound phone calls.Gather information & rout calls to the correct department.Update customer changes in the database.Provide administrative assistance as needed.Attend training sessions and meetings as required.Follow all company policies and procedures.WHAT we need from you:Strong verbal and written communication skills with the ability to influence.Demonstrate the ability to listen and learn while retaining information quickly.Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.Task orientated, detail driven, and self-motivated.Ability to think quickly and identify and resolve customer questions or concerns.Exceptional organizational skills.HOW we will know you are the "ONE":Incredible Customer Service skillsComputer skillsCall Center ExperienceAutomotive Industry ExperienceWe offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.