Inbound Call Center Representative 2PM - 8PM (Sioux Falls, SD)

Billion Automotive; Sioux Falls (SD); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

Billion Automotive in Sioux Falls, SD seeks energetic Customer Service Representatives to handle inbound calls, schedule appointments, and support data entry. You will build customer relationships, route calls, and update records while upholding company policies.

The role emphasizes strong communication, attention to detail, and the ability to work under minimal supervision. Training and benefits are provided.

Qualifications

• Incredible customer service skills and the ability to influence customers.
• Strong computer and data entry skills for updating records.
• Call center experience in a fast-paced environment is preferred.
• Automotive industry experience is a plus.
• Excellent verbal and written communication skills.
• Ability to listen, learn quickly and document notes thoroughly.
• Detail-oriented, organized, and self-motivated to meet goals.
• Ability to think quickly and resolve customer questions or concerns.
• Excellent organizational skills and reliability.

Responsibilities

• Handle inbound phone calls and gather relevant information.
• Route calls to the appropriate department and provide clear guidance.
• Update customer changes and data in the database.
• Provide administrative assistance as needed.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.

Skills

Customer service

Inbound calls

Call center experience

Automotive industry experience

Computer skills

Verbal communication

Written communication

Data gathering

Scheduling appointments

Note taking

Organizational skills

Self-motivation

Attention to detail

Tools

CRM software

Job description

SCHEDULE IS 2:00pm to 8:00pm!WHO should apply?We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.Your typical work week includes:Monitoring and answering inbound phone calls.Gather information & rout calls to the correct department.Update customer changes in the database.Provide administrative assistance as needed.Attend training sessions and meetings as required.Follow all company policies and procedures.HOW we will know you are the "ONE":Incredible Customer Service skillsComputer skillsCall Center ExperienceAutomotive Industry ExperienceStrong verbal and written communication skills with the ability to influence.Demonstrate the ability to listen and learn while retaining information quickly.Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.Task orientated, detail driven, and self-motivated.Ability to think quickly and identify and resolve customer questions or concerns.Exceptional organizational skills.We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.