Inbound Call Center Representative

Brandforge Tech; Dallas (TX); On-site; USD 19,000 - 33,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid on-site training

Paid time off and holidays

Career advancement opportunities

Job summary

Brandforge Tech in Dallas, Texas, is hiring an Inbound Call Center Representative for a full-time, on-site role. You will assist customers who call with questions, account requests, or service concerns, delivering a friendly, professional experience and updating records accordingly.

No prior call center experience is required; a positive attitude and willingness to learn are valued, with on-site training provided and opportunities for career advancement.

Qualifications

• Communicates clearly and listens carefully.
• Stays calm and professional, even during busy periods.
• Enjoys solving problems and helping people.
• Is comfortable using a computer and learning new software.
• Works well independently and as part of a team.
• Is reliable, organized, and ready to learn.

Responsibilities

• Answer inbound calls from customers needing assistance and work toward best solution with a friendly, professional experience.
• Update customer records and document conversations accurately.
• Collaborate with other departments when additional support is needed.

Skills

Clear communication

Active listening

Calm under pressure

Problem solving

Computer literacy

Team player

Job description

Inbound Call Center Representative

Dallas, Texas
Full-time

If you're the kind of person who enjoys talking with people and finding solutions, we'd like to meet you.

We're expanding our customer support team and are looking for an Inbound Call Center Representative. You'll spend your day helping customers who call with questions, account requests, or service concerns. Every call is a little different, but you'll have the training and support needed to handle each one with confidence.

No call center experience? That's okay. If you have a positive attitude and enjoy helping others, we'll teach you the rest.

What Your Day Will Look Like

Your shift will focus on answering inbound calls from customers who need assistance. You'll listen carefully, understand their concerns, and work toward the best solution while providing a friendly, professional experience.

You'll also update customer records, document conversations accurately, and work with other departments whenever additional support is needed. Our goal is simple: make it easy for customers to get the help they're looking for.

We’d Like to Meet Someone Who

• Communicates clearly and listens carefully
• Stays calm and professional, even during busy periods
• Enjoys solving problems and helping people
• Is comfortable using a computer and learning new software
• Works well independently and as part of a team
• Is reliable, organized, and ready to learn

Previous experience in customer service, retail, hospitality, or a call center is helpful, but it's not required.

What We Offer

• Monday through Friday schedule, 8:30 a.m. to 5:00 p.m.
• Paid on-site training
• Health, dental, and vision insurance
• Paid time off and paid holidays
• Career advancement opportunities
• Stable, full-time employment in a supportive office environment

Applicants must be authorized to work in the United States.

We are proud to be an equal opportunity employer and are committed to maintaining a workplace where everyone is treated with respect. Qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person