Customer Care Associate - Full Time

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Full medical benefits

FREE dental and vision coverage

401(k) match up to 5%

Generous Paid Time Off

Employee parties

Job summary

A community bank in Sioux Falls is seeking a customer support representative to provide best-in-class support for banking inquiries via phone, email, and messaging. Candidates should possess exceptional communication skills and have at least a high school diploma along with customer relations experience. The role offers rotating shifts, with full medical benefits for those working 20+ hours per week, paid time off, and various employee perks. Join a team that emphasizes personal success and well-being.

Qualifications

• Exhibit a high level of personal ownership.
• Strong verbal and written English proficiency.
• Ability to resolve customer issues.

Responsibilities

• Interacting with customers in a professional manner.
• Providing customer support for online and offline banking.

Skills

Customer service

Communication skills

Critical thinking

Attention to detail

Problem-solving

Education

High School diploma or equivalent

Job description

Location: Sioux Falls, SD

Shift: Monday - Friday ranging from 8:00am - 9:00am and ending between 5:00pm and 6:00pm. Rotating Saturdays 9:00am - 12:00pm

Job Schedule: Full-Time

Company: First PREMIER Bank

About The Role

This role provides customer support to bank customers through telephone, email and messaging and delivers best‑in‑class customer support as the primary point of contact for inbound customer issues/inquiries.

Job Duties And Responsibilities

• Interacting with customers in a professional manner
• Provide best‑in‑class customer support for online and offline banking

Skills And Qualifications

• Exhibit a high level of personal ownership
• Can resolve customer issues and help deepen the customer relationship with First PREMIER Bank
• Possess mastery of the English language with exceptional verbal and written communication skills
• Ability to work accountably and focus independently, while still working as part of a team
• Strong critical thinking abilities, attention to detail, analytical and problem‑solving skills
• Education: High School diploma or equivalent and/or minimum of 1 year of experience in banking and/or customer relations required

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) - dollar‑for‑dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.