New Customer Center Representative

First PREMIER; South Dakota; On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

401(k) matching

Paid time off (PTO)

Volunteer hours

Job summary

First PREMIER Bank in Dakota Dunes, SD is seeking a New Customer Center Representative to handle inbound calls, explain our products and policies, and maintain a high level of customer service. The role supports a diverse customer base with a focus on quality interactions and timely resolution.

You will participate in a comprehensive paid training program and be eligible for incentives. The position offers full-time or part-time hours with base pay starting at $17.25–$19.15 per hour, plus a 10%

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Maintain a highly professional demeanor and strong phone presence.
• Willingness to work varying shifts.

Responsibilities

• Answer inbound calls about our products and services.
• Take accountability for customer satisfaction with a professional demeanor.
• Provide accurate information and resolve customer inquiries.
• Contribute to team meetings and training sessions.

Job description

## New Customer Center RepresentativeApplyremote type: On-Sitelocations: Dakota Dunes, SDtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R-363At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.**Job Description:****Location:** Dakota Dunes, SD **Shift:** Varying shift options available **Job Status:** Full-Time and Part-Time **Pay:** $17.25-19.15/hour starting, additional monthly incentives available **Company:** PREMIER Bankcard**Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.****Work Site** This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.**Shift Options*** **Full-Time:** Monday-Friday **12:00pm-9:00pm**, Every Other Saturday 8:00am-4:30pm or Monday-Friday **12:30pm-9:00pm**, Every Other Saturday 8:00am-4:30pm* **Part Time:** Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm* No Sundays!**About the Role*** Answer inbound calls about our products and services.* Understand policies and procedures used for daily operations.* Take accountability for customer satisfaction with a highly professional demeanor.* Demonstrate a strong phone presence while assisting those with less than perfect credit.* Achieve high satisfaction on customer surveys.* Participate in team meetings.**Training*** Extensive paid training program, up to 3 weeks in length.* Ongoing training opportunities for future success!**Pay** Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.* Top 75% of associates are eligible for incentives* Career path from Associate I to Associate IV – each step earning an increase in pay* Earn up to an additional $3.50/hr. when working non-traditional hours* Bilingual skills are compensated in the form of a 10% differential* Flex Scheduling opportunity for top performers**Competitive Benefits Package*** Full medical benefits for 20+ hours/week* FREE dental and vision coverage* Generous time off plans including PTO, Sick Pay, and Bonus Days* 401(k) – dollar-for-dollar match up to 5% of total compensation* Special discounts and offers for events at the Denny Sanford PREMIER Center* Employee Wellness Program* Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year* Fun Employee Parties**Our Culture*** We have an emphasis on personal success, respect, health, wellness, fun and giving back* Employees are rewarded, valued, and celebrated for hard work.* Career advancement opportunities is a way PREMIER leaders show they care.* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.