Inbound Call Center Specialist - Paid Training & PTO

Signius; Mobile (AL); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off (PTO)

401(k)

ESOP

Healthcare (Medical, Dental, Vision)

Life Insurance

Legal Insurance

Job summary

Signius is hiring a Full-Time Call Center Agent in Mobile, AL. The role is in-office and focuses on inbound calls with no sales or cold calling. We provide comprehensive, fully paid training on day one to equip you with the tools, software, and confidence to succeed.

You will document caller details, route messages, and use internal software to resolve inquiries while upholding high service standards and a supportive, positive attitude across a 24/7 operation.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Strong communication and written English skills.
• Basic computer literacy and willingness to learn software tools.
• Able to work one weekend day and holidays in a 24/7/365 operation.

Responsibilities

• Handle inbound calls with a friendly, empathetic, and professional tone.
• Capture caller information accurately and route messages to appropriate departments.
• Navigate call-management software to address inquiries efficiently.
• Meet or exceed quality, schedule adherence, and KPI targets.
• Collaborate with team members and supervisors to deliver exceptional customer service.

Skills

Exceptional communication

English fluency

Basic computer literacy

Attention to detail

Punctual attendance

Education

High School Diploma or GED

Tools

Windows environment

Job description

Signius is hiring a Full-Time Call Center Agent in Mobile, AL. The role is in-office and focuses on inbound calls with no sales or cold calling. We provide comprehensive, fully paid training on day one to equip you with the tools, software, and confidence to succeed.

You will document caller details, route messages, and use internal software to resolve inquiries while upholding high service standards and a supportive, positive attitude across a 24/7 operation.