Retail Banking Advisor II – Customer Solutions

Fifth Third; Kentucky; Hybrid; USD 38,000 - 52,000; Full time

Job summary

Fifth Third Bank Batavia FC is seeking a Personal Banker II to deliver superior service and build lasting relationships with customers in Batavia, OH. You will guide clients through financial solutions using a consultative sales approach and deep product knowledge.

Responsibilities include collaborating with partners, analyzing needs, and staying compliant with risk and policy standards while supporting customers’ lifecycle from onboarding to ongoing management.

Qualifications

• High School Diploma/GED and 1 year customer service or college degree or equivalent military experience.
• Experience in a sales environment; financial industry a plus.
• S.A.F.E. Act registration via NMLS required at employment.

Responsibilities

• Create a memorable customer experience by cultivating and enhancing relationships in an assigned book of business through outreach.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze credit data to ensure appropriate solutions and support technology adoption.

Skills

Customer service

Sales

Communication

Credit analysis

NMLS knowledge

Education

High School Diploma or GED

Job description

Fifth Third Bank Batavia FC is seeking a Personal Banker II to deliver superior service and build lasting relationships with customers in Batavia, OH. You will guide clients through financial solutions using a consultative sales approach and deep product knowledge.

Responsibilities include collaborating with partners, analyzing needs, and staying compliant with risk and policy standards while supporting customers’ lifecycle from onboarding to ongoing management.