Inbound Banking Support Specialist I

Aumni; Tempe (AZ); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions within a fast-paced call center.

The role requires problem solving, empathy, and the ability to navigate multiple systems with accuracy, while following established procedures and seeking supervisor guidance for non-standard issues.

Qualifications

• 1 year of experience in phone or face-to-face customer interactions.
• Ability to multitask across computer systems.
• Ability to learn products and systems quickly.
• Proficient computer literacy.
• High school diploma or GED required.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights.
• Navigates multiple computer systems efficiently.
• Works independently and with others to achieve goals.
• Follows regulatory and departmental procedures diligently.
• Owns each interaction with respect and empathy.

Skills

Communication skills

Customer service

Multitasking

Empathy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional service for a range of financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions within a fast-paced call center.

The role requires problem solving, empathy, and the ability to navigate multiple systems with accuracy, while following established procedures and seeking supervisor guidance for non-standard issues.