Inbound and Outbound Telesales Representative

MCI Careers; Killeen (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

MCI Careers is hiring Telesales Agents to support leading brands in a fast-paced, performance-driven CX and BPO environment. In this role, you will manage high-volume inbound and outbound calls, qualify leads, present solutions, and close sales while delivering excellent customer experiences.

You’ll work with advanced contact center and CRM tools, follow clear KPIs and scripts, and document interactions accurately.

Job description

MCI Careers is hiring Telesales Agents to support leading brands in a fast-paced, performance-driven CX and BPO environment. In this role, you will manage high-volume inbound and outbound calls, qualify leads, present solutions, and close sales while delivering excellent customer experiences. You’ll work with advanced contact center and CRM tools, follow clear KPIs and scripts, and document interactions accurately. We offer comprehensive training, coaching, and merit-based advancement, providing opportunities to grow your skills in customer service, sales, and digital CX solutions.