Call Center Inbound/Outbound Sales Representative - Contact Center/BPO

MCI Careers; Killeen (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

MCI Careers is hiring Call Center Sales Representatives to join our performance-driven Sales & Business Development team in Texas. In this fast-paced role, you will handle high-volume inbound and outbound calls, present CX and BPO solutions, and convert prospects while delivering outstanding customer service.

You’ll qualify leads, overcome objections, upsell, and follow scripts and compliance guidelines. Using CRM tools, you’ll document interactions and strive toward sales and quality targets in

Qualifications

• Experience handling high-volume inbound and outbound calls.
• Ability to qualify leads and upsell while following scripts.
• Familiarity with CRM tools and documenting interactions.
• Strong customer service and objection handling.

Responsibilities

• Handle high-volume inbound and outbound calls.
• Present CX and BPO solutions to prospects.
• Qualify leads, overcome objections, and upsell.
• Document interactions in CRM and track progress toward targets.
• Follow defined scripts and comply with guidelines and training.

Skills

Sales

Communication

Lead qualification

Objection handling

Tools

CRM software

Job description

MCI Careers is hiring Call Center Sales Representatives to join our performance-driven Sales & Business Development team. In this fast-paced role, you will handle high-volume inbound and outbound calls, present CX and BPO solutions, and convert prospects while delivering outstanding customer service. You’ll qualify leads, overcome objections, upsell, and follow defined scripts and compliance guidelines. Using CRM tools, you’ll document interactions, track progress to sales and quality targets, and continuously improve through coaching and training. This is a growth-focused opportunity with clear metrics, advancement potential, and exposure to innovative CX technologies in a collaborative, merit-based environment.