Customer-Facing Wireless Support Specialist

DSI; Queen Creek (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Team environment

Career growth opportunities

AT&T discount

Job summary

DSI in the Phoenix area is seeking a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail locations. You will assist with billing, account updates, device support, and service inquiries, remaining calm and professional in fast-paced environments.

The role requires strong communication, device and network troubleshooting, and collaboration with cross-functional teams. We offer competitive pay, comprehensive training, and opportunities for career growth.

Qualifications

• Demonstrated customer service experience.
• Ability to handle high-stress or escalated situations professionally.
• Willingness to work flexible hours including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, solution-focused support to AT&T customers inside national retail locations.
• Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns.
• Troubleshoot wireless devices, network issues, and feature functionality.
• Collaborate with cross-functional teams and store leadership to ensure customer satisfaction.

Skills

Customer service

Communication skills

Multitasking

Stress management

Flexibility

Job description

DSI in the Phoenix area is seeking a Retail Support Specialist to deliver frontline support for AT&T customers inside national retail locations. You will assist with billing, account updates, device support, and service inquiries, remaining calm and professional in fast-paced environments.

The role requires strong communication, device and network troubleshooting, and collaboration with cross-functional teams. We offer competitive pay, comprehensive training, and opportunities for career growth.