In-Store Wireless Support Specialist

DSI Systems Inc.; Illinois; On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

Competitive starting pay of $26 per hour

Medical, Dental, Vision, Life insurance

401k Plan with employer matching

Paid vacation, personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in busy retail environments. You will engage directly with customers to resolve account, billing, and service issues, requiring strong communication and problem-solving skills.

This role emphasizes professional support while multitasking in high-pressure situations, ensuring a positive customer experience. Join DSI in enhancing customer satisfaction in retail settings.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Proficient in multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Ability to work flexible hours, including evenings, weekends, or holidays as needed.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers.
• Resolve inquiries related to billing, account updates, plan changes, and device support.
• Troubleshoot wireless devices and network issues.
• Maintain focus and professionalism in high-volume retail environments.

Skills

Strong customer service and communication skills

Ability to handle high-stress situations

Proficient in multitasking

Detail-oriented

Problem-solving abilities

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in busy retail environments. You will engage directly with customers to resolve account, billing, and service issues, requiring strong communication and problem-solving skills.

This role emphasizes professional support while multitasking in high-pressure situations, ensuring a positive customer experience. Join DSI in enhancing customer satisfaction in retail settings.