In-Store Wireless Support Specialist

DSI Systems Inc.; Nashville (TN); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k Plan with employer matching

Paid vacation and sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in Nashville, Tennessee. The role involves resolving billing and device inquiries in retail locations, requiring strong communication skills and ability to maintain professionalism in high-stress situations. Successful candidates will enjoy competitive pay of $26/hour, comprehensive training, and benefits including medical/dental coverage, a 401k plan, and opportunities for career advancement.

Qualifications

• Strong customer service and communication skills.
• Professionalism in high-stress situations.
• Multitasking abilities with complex systems.
• Attention to detail and problem-solving skills.
• Flexible working hours including evenings and weekends.

Responsibilities

• Provide support to AT&T customers in retail settings.
• Resolve billing and account inquiries efficiently.
• Troubleshoot devices and network issues in high volume.
• Engage with retail partners to ensure customer satisfaction.
• Document all customer interactions accurately.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Detail-oriented

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to provide frontline support to AT&T customers in Nashville, Tennessee. The role involves resolving billing and device inquiries in retail locations, requiring strong communication skills and ability to maintain professionalism in high-stress situations. Successful candidates will enjoy competitive pay of $26/hour, comprehensive training, and benefits including medical/dental coverage, a 401k plan, and opportunities for career advancement.