In-Store Wireless Support Specialist - Growth & Perks

DSI Systems Inc.; Town of Riverhead (NY); On-site; USD 29,549 - 42,085; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

401k Plan with employer matching

Paid vacation and personal/sick days

Paid training

50% AT&T wireless discount

Job summary

DSI Systems Inc. is seeking a Retail Support Specialist to engage directly with AT&T customers in retail environments. The role emphasizes customer service, problem-solving, and multitasking in fast-paced situations.

Responsibilities include resolving customer issues, supporting retail partners, and documenting interactions while maintaining professionalism. With a competitive pay of $26 per hour, DSI Systems Inc. offers a comprehensive training program and opportunities for career growth.

Qualifications

• Strong customer service and communication skills.
• Ability to handle high-stress or escalated situations with professionalism.
• Detail-oriented with strong problem-solving abilities.

Responsibilities

• Provide solution-focused support to AT&T customers.
• Act as an expert for retail employees and resolve escalated customer concerns.
• Document all interactions thoroughly and adhere to company policies.

Skills

Customer service

Communication skills

Problem-solving

Multitasking

Job description

DSI Systems Inc. is seeking a Retail Support Specialist to engage directly with AT&T customers in retail environments. The role emphasizes customer service, problem-solving, and multitasking in fast-paced situations.

Responsibilities include resolving customer issues, supporting retail partners, and documenting interactions while maintaining professionalism. With a competitive pay of $26 per hour, DSI Systems Inc. offers a comprehensive training program and opportunities for career growth.