In-Store Wireless Support Pro: Elevate Customer Experience

DSI Systems; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay $26/hr

Medical, Dental & Vision insurance

401k with employer match

Paid vacation & sick days

Profit sharing program

AT&T wireless discount 50%

Paid training

Advancement opportunities

Promote from within

Job summary

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve billing, device, and service concerns while troubleshooting issues on wireless devices in fast-paced stores.

The role requires strong communication, emotional resilience, and the ability to stay calm and professional on the sales floor, with flexibility to work evenings, weekends, and holidays as needed in

Qualifications

• Excellent customer service and communication skills.
• Ability to handle high-stress or escalated situations.
• Proficient multitasking and navigating complex systems.
• Detail-oriented with strong problem-solving abilities.
• Flexible hours, including evenings, weekends, or holidays.

Responsibilities

• Provide professional, friendly, and solution-focused support to AT&T customers in national retail locations.
• Resolve inquiries related to billing, accounts, plan changes, device support, and service concerns.
• Troubleshoot wireless devices and network issues.
• Maintain inventory and set up planograms for devices and signage.
• Collaborate with cross-functional teams to improve processes.

Skills

Customer service

Communication

Multitasking

Problem-solving

Detail-oriented

Stress management

Flexibility

Tools

Retail POS systems

Job description

DSI Systems is seeking a Retail Support Specialist to deliver frontline support to AT&T customers in national retail environments. You will engage with customers and store partners to resolve billing, device, and service concerns while troubleshooting issues on wireless devices in fast-paced stores.

The role requires strong communication, emotional resilience, and the ability to stay calm and professional on the sales floor, with flexibility to work evenings, weekends, and holidays as needed in