Tech Support Agent (Retail) - Flexible Schedule

Best Buy

Cumming (GA)

On-site

USD 2,135,000 - 2,776,000

Full time

8 days ago

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Benefits offered by this job

Great employee discount

Competitive pay

Job summary

Best Buy’s Geek Squad Agent role is the first contact for tech support, helping customers with computers and devices and guiding repairs in-store. You’ll learn on the job, assist with setup, and work with fellow agents, with a flexible schedule including holidays, nights and weekends.

Previous retail or customer service experience is valued, and a passion for technology drives problem solving. Join a team focused on delivering practical tech solutions and exceptional service, with opportunities

Qualifications

3 months of experience working in retail or customer service.
Passion for technology and desire to solve problems.
Ability to adapt and learn new skills in a fast-paced industry.

Responsibilities

Provide positive, timely service to customers during the check-in and checkout process
Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help customers set up new devices and provide advice on whether to repair or replace old devices
Monitor service queues and provide accurate status updates to customers
Maintain knowledge and skillsets through certified training courses
Clearly communicate and partner with fellow agents